Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

There could be potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at Key To Life Headquarters, 10900 W 120th Ave #C, Broomfield, CO 80021. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9am – 5pm on Monday thru Friday’s. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries on a case by case basis. If you are interested, please inquire to info@ktlsupply.com.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Key To Life is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at info@ktlsupply.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

If you need to ship to a PO Box, please select USPS as UPS and FedEx do NOT deliver to PO Boxes. Or choose your physical address for delivery.

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